The Fundamentals of Social CRM and Social Media Monitoring 4 November 2021

The Fundamentals of Social CRM and Social Media Monitoring (4 November 2021)

The lecture will clarify the fundamentals of Social CRM and how social media can support businesses in CRM processes to improve the relationship with customers. As an important step of Social CRM, the lecture will explain the use of social monitoring tools to understand, for example, market trends and customer behavior.

Building Brand Resilience in The Digital Era

A brand is more than just a logo, a brand is about a set values which enables organisations to make a promise about unique experiences. Whilst the elements of a brand, such as name, logo, website, organisation’s messages, products and services can be controlled by the organisation, the customers and other stakeholders’ perception towards a […]

Sponsorship and Covid-19: Exploring challenges and strategies from business-to-business (B2B) perspective

At present, most stakeholders (e.g., sponsors; sponsee) in sponsorship are experiencing several challenges when getting a sponsorship and financial survivability. From the sponsors’ perspective, the Covid-19 pandemic has caused a major impact on the sponsors’ financial which have caused serious difficulties in doing their business. The annual profit for the sponsors will inevitably therefore be […]

Entrepreneurship in International Context: A Case of Brazil and Indonesia

Since Brazil is considered one of the main emerging economies of the Global South, students can use such learning in a wider way to undergo their personal journey of entrepreneurship, practice entrepreneurship in a different culture and redesign their own lives. Students will understand that where we find difficulties there are equally opportunities: in each […]

Global Competitiveness of Indonesia : Building Winning Competences

The World Bank lists Indonesia as the world’s fourth most populous nation, 10th largest economy in purchasing power parity, and a member of the G-20. Indonesia has made enormous gains in poverty reduction, cutting the poverty rate by more than half since 1999, to 9.78% in 2020. Prior to the COVID-19 crisis, Indonesia was able […]

The Fundamentals of Social CRM and Social Media Monitoring (2 November 2021)

The lecture will clarify the fundamentals of Social CRM and how social media can support businesses in CRM processes to improve the relationship with customers. As an important step of Social CRM, the lecture will explain the use of social monitoring tools to understand, for example, market trends and customer behavior.

Entrepreneurial Finance

Entrepreneurial Finance

Jon Mjolhus is an associate professor/senior lecturer at University of South-Eastern Norway. He received his master’s degree in business administration from Norwegian School of Economics, (NHH), with a major in finance from Stockholm School of Econom- ics. He also holds master’s degrees in financial economics from Norwegian Business School (BI) and in real estate management […]